How many conversations today will you try to get through to: customers, clients, employees, colleagues, bosses, directors, managers, vendors not to mention spouses, children, parents, friends and off course yourself?

Probably a more appropriate question would be, how many conversations will you have today where you are not trying to get through to someone? The answer. Probably few.

Mark Goulston, M.D. is a business advisor, consultant, trainer and coach trained as a clinical psychiatrist who honed his skills as an FBI/police hostage negotiation trainer who increases people’s ability to get through to anyone.