I bought this book when attempting to adjust to a new, difficult supervisor at my employment. The book promised that it would help me confront verbal bullies and cope with criticism. After reading the book, however, I was just as clueless as to how to handle the personality clashes as I was before reading the book. The book discussed in depth different types of people that could be difficult to tolerate, but never really offered any concrete ideas for stepping up and taking control of these awkward situation. It basically informed me that people with certain personality traits can be difficult, and left it at that. Unfortunately for me, I wasn’t really interested in ferreting out the personality traits of my nemesis, I was merely interested in coping without losing my mind. Although the book offers little advice on dealing with certain types of people, it does offer many suggestions on how to say no to people, and how to avoid becoming overwhelmed by favors you don’t wish to perform. For people with problems in this area, this is an okay book, but it didn’t help me with the issue I was facing.