A friend gave this book to me because I have a hard time taking criticism. Actually, I would feel like everything that went wrong was my fault, and feel like no matter what I did, I was being criticized. This book is excellent because it helps you understand the difference between someone just stating an opinion, or offering you criticism. It has been really helpful in overcoming what I thought were my shortcomings. It also offers excellent ideas for addressing people who really are offering unwanted or unwavering constant criticism (a bully, so to speak), as well as learning how and when to say no, which as a mom I sometimes have trouble with. This book is an excellent tool, and has helped with the relationships in my life. Highly recommended.