Although I am just nineteen years old, and have been in the workforce for only a few short years, I have experienced confrontation in the work place. Very rarely does this occur, as I tend to get along with everyone, but now and then it does happen. When these conflictions occur with somebody I come into contact with on a daily basis, it drives me insane! I blow up inside, and want to on the outside, although I never have. This book helped me to deal with my emotions and discover that the only was to cope with it was not to change the other person or get rid of the situation, but to accept your feelings and control how you react to the situation. This idea written on paper believe or not made me laugh, because I thought it was impossible. It's the old "sticks and stones" story, but I really found it to work. I love this book!