I wish I could say this was a good book. I really, really do. But sadly, this was not the case at all. I read this book hopefully expecting how to learn how to deal with people are just out there. The only thing I got from reading this book was where is the Anger management book? The description of different personalities they try to explain to you is in more than one way just flat out bad. Depending on your personality, you will often find yourself thinking, "Really? REALLY? C'mon on now...". I didn't finsih reading the book with a sense of how I can handle difficult people on a consistant basis. In fact, the book served a good purpose of describing to me certain traits and how well they mesh with others.