I read this book as a result of curiosity. Huge mistake! This book teaches you steps and gives you tips on how to deal with "difficult people." While this book may be helpful to some people, as an outgoing person I feel the best way to deal with difficult people is to just tell them they are out of line or that their behavior is creating frustration. Usually being truthful and just plain outright is more effective than beating around the bush like this book recommends. When people do not respond positively to that kind of action then choosing to avoid these people is the best alternative. I can try to see form the perspective of others how this book may help conflicting situations but I really think just dealing with it proactively and with a neutral attitude better results will be met. This book provided information that can only be regarded as common sense or searched on google for shorter more condensed tips instead of dredging on through this unhelpful book.