Managing Up: How to Manage your Manager

Vince Thompson's picture
Posted by Vince Thompson on March 17, 2008 12:36 PM PDT
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In order to take back your time, your life, and your career, you need to step into the realm of managing your manager, thereby altering their expectations related to your time. The goal is to achieve complete alignment between what your boss wants and perhaps needs you to do and what you believe you really should do. Here’s how you do it:

Analyze your bosses’ needs. You need to know what your bosses expect of themselves and what your boss’s boss expects of him. What goals do your bosses have? What can you do to help them be more successful?

Unfortunately, a lot of people in business assume that “meeting the boss’s needs” means doing exactly what the boss wants them to do—accepting the boss’s vision and direction wholesale. Wrong! This assumption is a little to simplistic and dangerous. It sets the stage for aligning one’s lips with their boss’s backsides rather than meeting the needs that’ll actually make a difference.

Real “managing upward” demands a more serious and subtle analysis of human needs, which starts with the realization that needs come in two forms—explicit needs and implicit needs.

Explicit needs are easier to understand. They may be stated in the strategic plan diffused by the company or the division, or they may be announced by your boss whenever the team gets together for the all-too-often strategy session. They may sound something like this:


• “We need to expand our business internationally.”
• “We need to create a shipping policy that will save us some money.”
• “We need to commerce-enable our Web site.”

Implicit needs are more subtle. People don’t talk about them. Sometimes they’re not even aware of them. Most of the time they are things that people would deny if confronted with them. They sound like this:


• “Make me look good in front of my boss so that when he gets kicked upstairs he’ll recommend me for his job.”
• “Help me demonstrate my creativity by coming up with some ideas for next year’s marketing campaign that I can tweak a little and take on as my own.”
• “Help me feel more like a leader and less like the kid who was always picked last in the schoolyard basketball games.”

While explicit needs tend to run a linear path, implicit needs tend be random, triggered by emotion and circumstance. And although you will never actually talk to your boss about his or her implicit needs, it’s a fun exercise to sit down with a sheet of paper and try listing your boss’s implicit needs.

Paying attention to implicit needs is serious, as these often drive the issues that’ll keep us up at night. From the first day you meet your new boss through the last day you work together, devote enough of your time and thinking to really understanding you boss’s implicit needs. Then spend time on the needs that you can feel good about supporting to further your company’s interest as well as your boss’s career.

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VTCastle's picture

Nice article! I can definitely relate to the implicit needs section b/c a former boss and I actually had a real sit-down discussion about making him look good. The payoff, of course, was him receiving a promotion and me being his first choice of a replacement. Works wonders to advance any career faster than your peers.


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